Consulting Services – Telecommunications
Management
“9-1-1.
What is your emergency?”
The
image of a telecommunications center is often limited to the
dispatchers who link people in crisis with police, fire and
paramedic services. However, many organizations rely on their
internal communications center as a key component of their business
structure. In addition to police, fire and EMS communications
systems, Emergency Management & Training Inc. provides consulting
and training services to:
Public
Works
Utility Companies
Hospitals
Security Companies
Transportation Companies
Airports
Distress Centres
Information Lines
Corporate Switchboards
Communications
Centre Strategic Planning
Different call centers may offer specialized services, but they
all share common functions. Emergency Management & Training
Inc. provides these services:
Training
Programs
Emergency Management & Training Inc. provides telecommunications
training for the aspiring or professional communicator, supervisor
and manager. Training can be provided in the classroom or in a
seminar setting.
Sample
seminar topics include:
- You’re
not just a dispatcher – you’re a professional!
-
Teamwork and Team Building
-
Stress Management
-
Dealing with Difficult Callers
-
Effective Listening
-
Professional customer service
-
Peak Performance Training
-
Supervision Training
-
Call-taking Basics
-
Dispatching Basics
-
Radio Procedures
-
Incident Management System
~
Customized presentations are also available ~
Invite
your allied agencies to join you in cost sharing when establishing
a seminar.
We
can also assist your organization in the development of site specific
training programs.
Watch
this site for postings of public courses and seminars.
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