TELECOMMUNICATIONS & 9-1-1 CONSULTING

 

 

 

 

 

 

 

 

 

 

 

 

Emergency Management & Training can assist your organization with strategic planning, program review, agency integration, and staff training to help them reach peak performance.

 

In addition to police, fire and EMS communications systems, Emergency Management & Training provides dispatch/communications consulting and training services to:

 

  • Public Works

  • Utility Companies

  • Hospitals

  • Security Companies

  • Transportation Companies

  • Airports

  • Distress Centres

  • Information Lines

  • Corporate Switchboards

 

Communications Centre Strategic Planning

 

Different call centres may offer specialized services, but they all share common

functions. Emergency Management & Training provides these

services:

 

  • Communication centre design

  • Development of strategic plans

  • Organizational reviews

  • Development of 3P (public/private partnerships) arrangements

  • Development of policies and procedures

  • Emergency preparedness plans

  • Communications centre security analysis and plans

  • Quality assurance / Continuous quality improvement programs

  • Development of key performance measures

  • Facilitation of stakeholder consultations

  • Project management

  • Agency integration

 

Training Programs

 

Emergency Management & Training provides telecommunications training for the aspiring or professional communicator, supervisor and manager. Training can be provided in the classroom or in a seminar setting.

 

Sample seminar topics include:

 

  • You're not just a dispatcher – you're a professional!

  • Teamwork and Team Building

  • Stress Management

  • Dealing with Difficult Callers

  • Effective Listening

  • Professional customer service

  • Peak Performance Training

  • Supervision Training

  • Call-taking Basics

  • Dispatching Basics

  • Radio Procedures

  • Incident Management System

 

Customized presentations and training programs are also available 

 

Invite your allied agencies to join you in cost sharing when establishing a seminar.

We can also assist your organization in the development of site specific training programs.

Watch this site for postings of public courses and seminars.

Emergency Management & Training Inc.

65 Cedar Pointe Drive, Suite 144

Barrie, ON L4N 9R3

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 Emergency Management & Training Inc.

© 2018 

Tel: (705) 719-9007

Toll free (North America): (888) 421-0665

info@emergencymgt.com